Is the front desk open 24 hours?

Yes, the front desk is available 24 hours.

What languages are spoken at the front desk?

English, Spanish and we understand Portuguese.

Is there a pickup service available from the airport to the hotel?

Yes, this service is available upon request. When booking this service, indicate the flight number, name of the company in which you travel and the corresponding schedules. This is a complimentary service.

Can I purchase a tour at the hotel or nearby?

The hotel doesn´t have this service, but can we recommend you a good travel agency, contacted through the hotel they can help you to organize a tour package.

Can I leave my luggage at the hotel between stays?

Yes, the hotel has a storage and you can leave your luggage for as long as necessary and for free.

Do you have laundry service?

No, the hotel doesn´t have this service, but you can find laundries nearby, they do the laundry service in 2 hours approximately.

Does the breakfast include in the price?

Yes, buffet breakfast is offered to all guests staying at the hotel.

What time is breakfast served?

Breakfast is served from 6:00 to 10:00, every day.

Do you have rooms for smokers and non-smokers?

No, we only have non smoking rooms.

Do you have rooms that have services for people with disabilities?

No, at the moment we do not have these rooms available.

Is there a parking lot at the hotel?

We don´t have a parking space, but in front of the hotel there is one.

Do you accept pets in the hotel?

No, we don´t accept any pets into the hotel. Only service animals are admitted, they must be properly certified.

Children do not pay? (Note: only 1 (one) child for free per room, with their parents)

No, one child of 5 years or less can stay with their parents in the room. The breakfast for this child is not included.

Is it possible to have a crib/children’s bed in the room? If so, at what price?

Yes, based on availability cribs and children’s beds are available for some rooms, they have an additional cost of $ 15.00 per night. It is necessary to request 2 days before.

What time is check in? What time is check out?

Check-in time is at 1:00pm, and check-out is at 11:00am. An early check in or late check out can be arranged based on availability and at a small extra fee.

Can I pay by credit card?

Yes, we accept Visa, MasterCard, American Express and Diners Club.

Is there Wi-Fi access in the Hotel?

Our hotel is committed to helping you stay connected. Internet access is available throughout the establishment and is free.

Do you have any other questions?

Don´t hesitate to contact us, emailing us at or through any of our social networks.